Terms of Service
Last updated: October 16, 2026
These Terms of Service ("Terms") govern your access to and use of the website https://www.getuptime.ai, the Uptime fleet and compliance dashboards, and the UpTime Driver mobile application (collectively, the "Service"), operated by Uptime ("we," "our," or "us").
By creating an account or using the Service, you agree to these Terms and to our Privacy Policy, which explains how we collect and use your information. If you use the Service on behalf of a company, you agree to these Terms on that company's behalf and confirm you have authority to do so. If you do not agree, do not use the Service.
1. The Service
Uptime provides:
- Driver file compliance audits for motor carriers: we review driver qualification files for the required documents, help collect what is missing, and report the gaps we find
- Compliance reports built from public FMCSA data for a USDOT number
- A compliance dashboard where fleets add drivers, receive driver documents, and track their status
- Driver recruiting and job matching between CDL drivers and fleet managers, including the optional AI video interview in the UpTime Driver app
We may change, add, or remove features of the Service from time to time.
2. Accounts
You must be at least 18 years old to use the Service. You agree to give accurate, current information when you sign up — including your company details and USDOT number — and to keep it up to date. You are responsible for keeping your password secure and for all activity under your account. Tell us at support@getuptime.ai right away if you believe your account has been used without your permission.
3. Compliance Reports and Public Data
Compliance reports and scorecards are built from public FMCSA records (including CSA/SMS, inspection, and census data) as they stood when the snapshot was taken. Public data can be incomplete, out of date, or wrong, and we do not control it. Reports are provided for information only. They are not legal advice and are not an official FMCSA or DOT determination, and figures such as fine exposure are estimates.
4. Compliance Audits, Plans, and Payment
Free account. A compliance account may be created at no charge. A free account can view its compliance report and add a limited number of drivers. Calls and reminders to drivers, and adding further drivers, are available once an audit is purchased.
Audits. A driver file audit is priced per driver file and paid once, at the rate shown before checkout. The number of driver files is set before payment and the total is shown at checkout. The audit starts once payment is received; how quickly it finishes depends on how quickly your drivers provide their documents.
Subscriptions. Some recruiting features are sold as subscriptions that renew automatically each billing period until cancelled. You can cancel from your dashboard, and cancellation takes effect at the end of the current billing period.
Payment processing. Payments are processed by Stripe. We do not store your full card or bank details. Prices are in US dollars and exclude any applicable taxes. If you have a question about a charge or a refund, contact support@getuptime.ai.
5. Your Responsibilities as a Fleet
You remain responsible for your own compliance with the Federal Motor Carrier Safety Regulations and any other law that applies to you, including keeping complete driver qualification files. The Service helps you find and close gaps; it does not take over those obligations or guarantee the outcome of any audit, inspection, or investigation.
When you add drivers to the Service, you confirm that:
- You have the right to share their information and documents with us
- The contact details you give us belong to those drivers
- Where you ask us to call or text a driver, you have their consent to be contacted that way, as the Telephone Consumer Protection Act (TCPA) and similar laws require
6. Calls, Text Messages, and Email
The Service may contact drivers by phone (including an AI voice agent), SMS, and email to collect documents and send reminders, and may contact you about your account and audit. Message and data rates may apply. Drivers can reply STOP to opt out of text messages at any time. You can opt out of marketing email using the link in any such email; account and service messages will still be sent.
7. Your Content
You keep ownership of the documents, information, and recordings you or your drivers upload ("Content"). You give us permission to store, process, and display that Content only as needed to provide the Service — for example, to review a document, show it on your dashboard, or share a driver's profile with a fleet they applied to. How we handle personal information in Content is described in our Privacy Policy.
8. Acceptable Use
You agree not to:
- Upload documents or information that are false, forged, or not yours to share
- Use the Service to contact people who have not consented to be contacted
- Access another carrier's or driver's data without permission
- Scrape, copy, or resell the Service or its reports
- Interfere with or try to break the security of the Service
- Use the Service for anything unlawful
9. Our Intellectual Property
The Service, including its software, design, and branding, belongs to Uptime and its licensors. These Terms give you a limited, non-transferable right to use the Service for your own business or personal use. They do not give you any ownership of it.
10. Third-Party Services
The Service relies on third-party providers such as Stripe, Google, DigitalOcean, and ElevenLabs, which are described in our Privacy Policy. Your use of those services may also be subject to their own terms.
11. Suspension and Termination
You may stop using the Service and close your account at any time. We may suspend or close an account that breaks these Terms or puts the Service, its users, or drivers at risk. Sections that by their nature should survive termination — including payment obligations already incurred, disclaimers, and limitations of liability — continue to apply.
12. Disclaimers
The Service is provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Service will be uninterrupted or error-free, that public data will be accurate, or that any audit, inspection, or hiring outcome will follow from using it.
13. Limitation of Liability
To the fullest extent the law allows, Uptime will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, or for fines or penalties imposed on you by a regulator. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the twelve months before the claim arose.
14. Indemnification
You agree to defend and indemnify Uptime against claims arising from your Content, your breach of these Terms, or your contacting drivers without the consent described in Section 5.
15. Changes to These Terms
We may update these Terms from time to time. We will post the new Terms on this page and update the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated Terms.
16. Contact Us
If you have any questions about these Terms, please contact us at:
Uptime
Email: support@getuptime.ai
Website: https://www.getuptime.ai/contact-us